LEGAL FILE
Privacy Policy
ISS Horizon / CommandNet Privacy Policy ISS Horizon / CommandNet Privacy Policy Last updated: 5/4/2026 1. INTRODUCTION This Privacy Policy explains how ISS Horizon / CommandNet (“ISS Horizon,” “CommandNet,” “we,” “us,” or “our”) may collect, use, store, and share information when you visit or use https://isshorizon.com and any related pages, dashboards, story archives, prototypes, communications, or online services that link to this Privacy Policy (collectively, the “Site”). ISS Horizon / CommandNet is a fictional sci-fi simulation and story universe. The Site may include public pages, generated episodes, monthly arcs, captain’s logs, crew files, story archives, dashboard pages, development updates, and links to third-party services such as Patreon. By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site. For launch-period questions, feedback, and supporter updates, use: Contact / Support on Patreon 2. SUMMARY OF KEY POINTS In simple terms: - We collect limited information needed to operate, improve, protect, and understand use of the Site. - We use Google Analytics to understand traffic, pages viewed, device/browser information, and general usage trends. - We may collect information you voluntarily send to us, such as emails, support messages, feedback, or project suggestions. - We do not directly process Patreon payments on isshorizon.com. Patreon handles memberships, billing, cancellations, refunds, and payment information through its own platform. - We do not knowingly collect sensitive personal information. - We do not sell your personal information. - We do not knowingly collect personal information from children under 13. - No website, server, or online service can be guaranteed 100% secure. 3. INFORMATION WE COLLECT A. Information You Provide to Us We may collect personal information that you voluntarily provide when you: - contact us by email - send feedback, bug reports, suggestions, or project ideas - request support or information - participate in project-related communications - submit forms, if forms are added to the Site in the future - create an account or access credential, if account features are added in the future This information may include: - name or display name, if provided - email address, if provided - messages or feedback you send - support requests - project suggestions or feature ideas - information included in any voluntary communication with us Please do not send sensitive personal information unless it is necessary. B. Information Collected Automatically When you visit the Site, some technical information may be collected automatically by our server, hosting provider, analytics tools, or security systems. This may include: - IP address - browser type - device type - operating system - referring URLs - pages visited - time and date of visits - approximate location based on IP address - interaction and usage data - error logs or diagnostic information This information helps us operate the Site, troubleshoot issues, understand traffic, improve the user experience, and protect the Site. C. Google Analytics We use Google Analytics to understand how visitors use the Site. Google Analytics may collect information such as: - pages viewed - time spent on pages - referring websites - browser and device information - approximate location - interactions with the Site - usage patterns Google Analytics may use cookies or similar technologies to collect and process this information. You can learn more about how Google uses information from sites or apps that use its services here: https://www.google.com/policies/privacy/partners/ You can also learn more about Google’s privacy practices here: https://policies.google.com/privacy D. Cookies and Similar Technologies The Site and third-party services may use cookies, local storage, pixels, tags, or similar technologies. These technologies may be used to: - remember basic browser/session information - measure traffic and usage - understand which pages are visited - improve performance - protect the Site - support analytics and reporting Most browsers allow you to block, delete, or manage cookies. If you disable cookies, some parts of the Site may not function as intended. 4. INFORMATION WE DO NOT CURRENTLY COLLECT DIRECTLY ISS Horizon / CommandNet does not currently directly collect or process the following through isshorizon.com: - credit card numbers - debit card numbers - government ID numbers - precise GPS location - biometric data - voice recordings - social login data - mobile app data - medical information - children’s data knowingly collected from children under 13 If the Site later adds accounts, forms, memberships, direct payments, mobile apps, or other features that collect additional information, this Privacy Policy may be updated. 5. PATREON AND THIRD-PARTY SERVICES The Site may link to Patreon or other third-party websites and services. If you support ISS Horizon through Patreon, your membership, payment, billing, cancellation, refund, and account information is handled by Patreon and is subject to Patreon’s own terms and privacy policy. We may receive limited information from Patreon or from your communications with us, such as your public Patreon name, membership status, support level, or information needed to provide supporter benefits, if Patreon provides that information or if you provide it to us. We do not control Patreon or other third-party services. You should review their privacy policies and terms before using them. Other third-party services may include: - hosting providers - analytics providers - security tools - social platforms - email or communication tools - payment or membership platforms AI and Story Generation Providers ISS Horizon / CommandNet may use third-party AI or language model providers, including OpenAI, to help generate, summarize, edit, or organize fictional story content, simulation outputs, captain’s logs, episodes, monthly arcs, crew files, and related project materials. We do not intentionally submit sensitive personal information to these providers. You should not send us sensitive personal information, private personal details, or confidential information in feedback, suggestions, comments, or other communications. Information processed by third-party AI providers is subject to their own terms, privacy policies, and data processing practices. 6. HOW WE USE INFORMATION We may use information we collect to: - operate and maintain the Site - provide access to public pages and prototype features - understand how visitors use the Site - improve the Site, dashboard, story archive, and user experience - troubleshoot bugs, errors, or performance problems - protect against abuse, scraping, unauthorized access, fraud, or security threats - respond to messages, questions, support requests, or feedback - manage supporter-related access or benefits, if applicable - develop and improve ISS Horizon / CommandNet - comply with legal obligations - enforce our Terms of Use 7. SUPPORTER FEEDBACK, IDEAS, AND PROJECT SUGGESTIONS If you send feedback, suggestions, names, lore ideas, story-world suggestions, feature requests, poll responses, or other project ideas, we may store and review those communications. These submissions may be used to improve, develop, or shape the project, as described in the Terms of Use. Please avoid sending personal information that is not needed for the purpose of your message. 8. HOW WE SHARE INFORMATION We do not sell your personal information. We may share limited information in the following situations: A. Service Providers We may share information with vendors or service providers who help operate the Site, such as: - hosting providers - analytics providers - security and performance tools - email or communication providers - payment or membership platforms, such as Patreon, when applicable These providers process information according to their own terms, privacy policies, and service agreements. B. Legal Requirements We may disclose information if required to do so by law, legal process, court order, subpoena, government request, or to protect our legal rights. C. Protection of the Site and Users We may disclose or use information when we believe it is necessary to: - protect the Site - prevent abuse or security threats - investigate violations of our Terms - protect our rights, property, users, or others - prevent fraud, unauthorized access, scraping, or misuse D. Business Transfers If the project, website, assets, or related operations are transferred, sold, merged, reorganized, or otherwise changed, information may be transferred as part of that transaction. 9. HOW LONG WE KEEP INFORMATION We keep information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. For example: - analytics data may be retained according to Google Analytics settings - server logs may be retained for security, troubleshooting, and performance purposes - emails and support messages may be retained as needed to respond, maintain records, or protect the project - Patreon-related information may be retained according to Patreon’s policies and any records needed to provide supporter benefits When information is no longer needed, we may delete, anonymize, or securely retain it as part of backups or legal/business records. 10. HOW WE KEEP INFORMATION SAFE We use reasonable technical and organizational measures to help protect information. However, no electronic transmission, server, website, database, or online system can be guaranteed to be 100% secure. We cannot promise that unauthorized third parties will never be able to defeat security measures or improperly access, collect, use, or modify information. Your use of the Site is at your own risk. 11. CHILDREN’S PRIVACY The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it. If you are under 13, do not use the Site or submit any personal information to us. If you believe a child under 13 has provided personal information to us, use the Patreon contact/support link where available while a dedicated public contact address is being configured: Contact / Support on Patreon 12. YOUR PRIVACY CHOICES Depending on where you live, you may have rights regarding your personal information, such as the right to: - request access to personal information we have about you - request correction of inaccurate information - request deletion of certain information - object to or restrict certain processing - withdraw consent where processing is based on consent - request a copy of certain information To make a launch-period request, use the Patreon contact/support link where available while a dedicated public contact address is being configured: Contact / Support on Patreon We may need to verify your identity before fulfilling a request. We will respond in accordance with applicable law. 13. CALIFORNIA PRIVACY RIGHTS If you are a California resident, you may have additional rights under California privacy laws. These may include the right to: - know what categories of personal information are collected - know the purposes for which personal information is used - request deletion of certain personal information - request correction of certain information - request information about sharing or disclosure of personal information - not be discriminated against for exercising your privacy rights We do not sell personal information. To exercise applicable California privacy rights during the launch period, use the Patreon contact/support link where available while a dedicated public contact address is being configured: Contact / Support on Patreon 14. DO-NOT-TRACK SIGNALS Some browsers include a “Do Not Track” setting. Because there is no uniform standard for responding to Do-Not-Track signals, the Site does not currently respond to Do-Not-Track browser signals. You can manage cookies and tracking technologies through your browser settings and through available Google privacy tools. 15. INTERNATIONAL USERS The Site is operated from the United States. If you access the Site from outside the United States, you understand that your information may be processed and stored in the United States or in other locations where our service providers operate. Privacy laws in those locations may differ from the laws where you live. 16. LINKS TO OTHER WEBSITES The Site may include links to third-party websites, including Patreon, social platforms, external articles, or other services. We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review the privacy policies of any third-party site you visit. 17. UPDATES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. When we update it, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after an updated Privacy Policy is posted means you acknowledge the updated policy. 18. CONTACT US If you have questions or comments about this Privacy Policy, or if you want to request access, correction, or deletion of information, contact: ISS Horizon / CommandNet Website: https://isshorizon.com Contact / Support on Patreon: https://www.patreon.com/ISSHorizon